Relay Iowa The State of Iowa offers an important public service called Relay Iowa.  Relay Iowa is for everyone, including the thousands of people who are Deaf, Hard of Hearing, Deaf-Blind or Speech Impaired.  Relay Iowa is a program of the Iowa Utilities Board and ensures all citizens have access to convenient, reliable services that enable them to communicate by telephone.

How does relay work?

Dial 7-1-1 from any phone in Iowa or the appropriate toll-free number below to connect to Relay Iowa.  Give the communication Assistant (CA) the area code and number you want to call.  During a relay call, the CA will voice everythig typed by the TTY user and type everthing said by the telephone user.  Calls handled by Relay Iowa are held strictly confidential.

CapTel

CapTel is ideal for people with some degree of hearing loss and who can speak clearly.  CapTel works like any other telephone with one important addition.:  it desiplays every word the caller says throughout the entire conversation.  CapTel users can listen to the caller and read the captions on the display window built into the CapTel phone.

How do I apply for specialized equipment?

The Iowa Equipment distribution Program called Telecommunication Access Iowa (TAI) helps pay for specializedequipment for Iowa residents who are deaf, hard of hearing or speech impaired.  Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment.  To apply online, go to www.relayiowa.com/tai/ or call 1-800-6-6-5099 V/TTY.

Dial 7-1-1 OR

TTY: 1-800-735-2943

Voice: 1-800-735-2943

Speech to Speech 1-877-735-1007

Spanish: 1-800-264-7190

www.relayiowa.com