"Lifeline" is a plan that assists qualified low-income Iowans by providing a monthly credit on their telephone bill.

You may only receive low-income assistance from one wireline or wireless telephone provider per household.

Iowans whose income is at or below 135 percent of the Federal Poverty Guidelines are eligible for telephone assistance. Additionally, Iowans who participate in one or more of the following programs are eligible for telephone assistance:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
  • Tribal Programs (and live on federally-recognized Tribal lands)

In addition, you must not currently be receiving Lifeline assistance, and no other person in your household can be subscribed to the Lifeline program. A "household" is defined as any individual or group of individuals who are living together at the same address as an economic unit. An "economic unit" consists of all adult individuals contributing to and sharing in the income and expenses of a household.

To apply for Lifeline low-income telephone assistance, applicants should submit an application to TBC. Application forms can be obtained from the TBC office located at 247 Main St. N., Titonka, IA or here on our TBC website or at North Iowa Community Action Organization, 117 E Call St., Algona, IA or at Kossuth County Department of Human Services, Courthouse Annex, Algona, IA. This application is also available on the Iowa Utilities Board website at You can also apply when becoming certified for LIHEAP Assistance.

This low-income telephone assistance plan is important for Iowans and benefits the public by ensuring affordable access to telephone service for everyone. Eligible Iowans are encouraged to submit their application and direct questions to their local telephone company.

Lifeline Application