"Lifeline" is a federal government benefit that assists qualified low-income Iowans by providing a monthly credit on their telephone or broadband internet access bill.

You may only receive low-income assistance from one wireline or wireless telephone provider per household.

You must not currently be receiving Lifeline assistance, and no other person in your household can be subscribed to the Lifeline program. A "household" is defined as any individual or group of individuals who are living together at the same address as an economic unit. An "economic unit" consists of all adult individuals contributing to and sharing in the income and expenses of a household.

Also, as of October 23, 2019, consumers in Iowa can begin to check their eligibility for Lifeline service directly by using the National Verifier consumer portal available at The consumer portal is available in both English and Spanish language versions.  Consumers, as well as service providers, will also be able to mail Lifeline program forms and documentation to USAC for manual review. Consumers and service providers can obtain the Lifeline program application form by going to and clicking on "use paper form."  (the link for paper forms appears after you have selected either consumer or service provider sign in) Paper forms can be sent by mail to USAC Lifeline Support Center, P.O. Box 7081 London, KY 40742

In addition, Lifeline program information can be found on the Iowa Utilities Board's Lifeline website.  

This low-income telephone assistance plan is important for Iowans and benefits the public by ensuring affordable access to telephone and broadband service for everyone.

Lifeline Paper Application